Frequently Asked Questions

Once order is submitted, order can take 3-7 business days to process.

We offer Standard shipping which takes 3-5 business days by USPS. 

During a sale or promotion, order processing could take 7-10 business days

Virgin hair is human hair that is processed to create specific unique textures. Virgin hair is manufactured with multiple donors of excellent quality hair. The cuticle of the hair is well aligned and doesn't require further alterations.

Raw hair is unprocessed, natural and single donor hair. The hair comes in a raw form where it’s in its purest and natural state. This quality type of hair is not chemically or steam processed. 

Yes, the hair can be dyed/colored. Once the hair is dyed/colored, please use a protectant dye/color solution to preserve the hair quality.  We recommend having a professional hairstylist dye the hair.

Yes, the hair can be bleached.  We recommend seeking assistance from a professional hairstylist.

The hair can last for 3-5 years and longer with proper hair care.

Once order is completed, the order remains as it was placed. No changes or any alterations can be made.

Please make sure, all first & last name, shipping & billing matches correctly and if not, order will not be processed.

All Hair Sheds even natural from our heads. Always seek professional assistance and with proper care hair will always remain in good condition. 

-Frequent/harsh brushing and combing can lead to thread loosening, which leads to cause of shedding of hair. 

-It's essential to be gentle with the hair, detangle in sections to prevent minimal shedding and proper care.

Once the order is completed, the order cannot be refunded, returned or exchanged. ALL SALES ARE FINAL! (Please check Return/Shipping Policy for further assistance)

- Possible Return/exchange only if mistakes were made on TresJolie Hair Collection part.